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EspañolAI agents that answer in your tone of voice
Configure the agent's personality, knowledge and skills. It answers around the clock and hands over to a human when the conversation calls for it.
Service that doesn't stop when the team leaves
The agent handles what's repetitive and hands the rest to the right person.
Configurable personality
Set the tone, the style and the limits of the agent's conversation.
Knowledge base
The agent replies with the information you registered.
Skills
Choose what the agent is allowed to do within a conversation.
Available 24/7
Outside business hours the contact still gets an answer.
Hands off to a human
When the conversation calls for it, it goes to the right team.
History preserved
Whoever takes over sees everything discussed with the agent.
The agent knows when to call the team
When the conversation goes beyond what the agent knows, it moves to the right team's queue with the entire history preserved.
- Personality and tone of voice defined by you
- Its own knowledge of products, lead times and terms
- Skills enabled according to what the conversation needs
- Transfer to a team or user when the conversation moves on
Sales agent
- Personality
Warm, to the point, and always confirms understanding before moving on.
- Knowledge
Catalog, delivery times and payment methods.
- Skills
Answer questions, collect details and schedule a follow-up.
From a blank agent to the first conversation
Setup is done in plain text, describing what the agent needs to know and how it should behave.
- 1
Create the agent
Give the agent a name and choose which service channel it will work on.
- 2
Set personality and knowledge
Write the tone of voice, the limits of the conversation and the information it can use to answer.
- 3
Choose the skills
Enable only what makes sense: answering questions, collecting details, routing to a team.
- 4
Publish and track
The agent goes live and you refine its knowledge as you watch real conversations happen.
The agent knows when to call the team
When the conversation goes beyond what the agent knows, it moves to the right team's queue with the entire history preserved.
- Transfer to the team or user you define
- The whole conversation history goes with it, with the customer repeating nothing
- Customer voice notes transcribed to text by the AI for a quick read
- You refine the agent's knowledge based on what shows up in real conversations
Conversation timeline
- 09h12Contact
34-second voice note transcribed: "I wanted to know the delivery time".
- 09h12Agent
Answers with the lead time from the registered knowledge.
- 09h15Contact
Asks for a proposal with special terms for volume.
- 09h15Agent
Recognizes this one needs a person and passes the conversation on.
About AI agents
Yes, within what you configured. It uses the personality and knowledge base you registered to answer the most common questions at any hour.
You describe the personality and register the knowledge as plain text: catalog, lead times, payment terms. No coding needed, and you can adjust it whenever you spot something missing in the conversations.
When it goes beyond what the agent knows, or when it spots a situation you flagged as one for the team, the conversation is transferred to the responsible team or user.
They see everything. The history stays on the conversation, including the customer's voice notes transcribed to text by the AI, so nobody has to ask the contact to repeat themselves.
Switch on your first agent
Describe what it needs to know, choose the channel and let the agent handle first contact.
- No credit card
- Set up in 5 minutes