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EspañolOne inbox for WhatsApp, Instagram and Messenger
Every message lands in the right team's queue, with a tag and an owner already set. Your team replies with the contact's full history in view.
What changes when everything arrives in one place
No parallel tabs, no phone passed from hand to hand and no customer left waiting.
Unified inbox
WhatsApp, Instagram and Messenger on one screen, with the contact's history.
Queues per team
Sales, Billing, Support and whatever queues your operation needs.
Tags and segments
Classify contacts and find any conversation later.
Transfers
Hand a conversation to another team without the customer repeating anything.
24-hour window
The platform warns you when the window closes and suggests an approved template.
Voice to text
Customer voice notes become text you can skim.
Pick the conversation back up even after the deadline
WhatsApp closes the free-reply window after 24 hours. Dyamante warns you when that happens and offers the templates Meta has approved.
- Automatic routing by team or by user
- Account ownership: the contact always with the same rep
- Transfers between teams with the history preserved
- Internal chat to agree on the reply before sending
Active queues
- Sales 12
- Billing 5
- Support 8
From first contact to a resolved conversation
The path a message takes inside Dyamante, from the moment the customer writes to the moment the conversation is closed.
- 1
The customer writes
The message arrives via WhatsApp, Instagram or Messenger and lands in the inbox.
- 2
It lands in the right queue
The chatbot or the routing rule sends it to the team in charge.
- 3
The team replies
With history, tags and the contact's full context in view.
- 4
Conversation closed
The outcome is recorded and becomes data in the operation's reports.
Pick the conversation back up even after the deadline
WhatsApp closes the free-reply window after 24 hours. Dyamante warns you when that happens and offers the templates Meta has approved.
- Alert when the 24-hour window is about to close
- Meta-approved message templates, ready to restart the chat
- Variables in the body text: name, product, date and time
- Templates synced straight with Meta
Approved templates
- Utility Arrival notice
- Conversation Resume conversation
- Quick reply PIX key
About conversations
Dyamante works with the official API (Meta Cloud or 360Dialog) and also via QR Code. Our team helps you choose and handles the approval with Meta.
It depends on the plan: from 1 number on Starter up to 25 on Scale. They all land in the same inbox, with separate queues per team.
WhatsApp closes the free conversation window. The platform warns you and offers Meta-approved templates to restart the conversation.
Yes. The transfer keeps the full history, so the customer doesn't have to repeat anything to the next agent.
Start working from the inbox today
Connect your number, invite the team and get the queues running in minutes.
- No credit card
- Set up in 5 minutes