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Here you'll find your rights as a data subject, how to exercise them and what we do to protect the information that flows through the platform.
What the law guarantees you
The General Data Protection Law grants data subjects a set of rights over their personal data. All of them can be exercised with us.
Access
Know which of your personal data we process and obtain a copy of it.
Correction
Request the correction of incomplete, inaccurate or outdated data.
Deletion
Request the deletion of your data, subject to legal obligations.
Portability
Request the portability of your data to another service provider.
Withdrawal of consent
Withdraw consent previously given, at any time.
Information on sharing
Know which entities your data has been shared with.
Dyamante and Brazil's General Data Protection Law
Law No. 13,709/2018 sets out how personal data may be processed in Brazil. It shapes how the platform is built and how your account is operated.
A legal basis for every use
All data processing on the platform rests on a legal basis, such as performance of the contract, compliance with a legal obligation or legitimate interest.
Specific purpose
Data is processed for the purposes communicated to the data subject, and is not used in ways incompatible with what was stated.
Retention for as long as necessary
Information is kept for as long as the purpose lasts or for the period required by applicable law, and then deleted or anonymized.
Security and prevention
We take technical and administrative measures to protect personal data from unauthorized access and from loss or improper alteration.
Dyamante as processor
When your company uses the platform to serve its own customers, you are the controller of your contacts' data and Dyamante acts as processor, handling that information according to your instructions and the signed contract.
Dyamante as controller
For the data you provide directly to us, such as when requesting a demo, creating an account or contacting support, Dyamante is the controller and is responsible for the purposes and means of the processing.
How to make a privacy request
Any of the rights above can be requested through the official channels. The request is logged and answered within the deadlines set out in law.
- 1
Gather the information
Have to hand the detail that identifies you or your account, such as your registered email, and clearly describe which right you wish to exercise.
- 2
Send the request
Write to [email protected] or reach us through the site's chat widget. The request goes to the data protection officer.
- 3
Identity confirmation
You may need to confirm your identity before the request is fulfilled. That step exists precisely to protect your data from third parties.
- 4
Response
The request is reviewed and answered within the deadlines set out in legislation, telling you what was done or, where applicable, the legal justification for the refusal.
Contact our DPO
The data protection officer is the channel for questions, requests and complaints relating to privacy and data protection at Dyamante.
Protection isn't a promise, it's configuration
The security of the data flowing through the platform comes from technical controls and from access decisions that stay in the hands of whoever administers the account.
- Data traffic protected by encryption in transit
- Individual access per user, with their own credentials
- Permissions per team, limiting what each person can see
- Data processing agreement (DPA) available on the Enterprise plan
Platform controls
- Encryption
- Per-user access
- Permissions per team
- DPA
Read the documents in full
The terms and policies set out the rules for using the platform and the processing of personal data.
About privacy and data
Your company. When you use Dyamante to serve your contacts, you define the purposes of the processing and you are the controller of that data. Dyamante acts as processor, handling the information according to your instructions and the contract.
Send your request to [email protected] or reach us through the site's chat widget. The request goes to the data protection officer, who reviews and responds within the legal deadlines, subject to the retention obligations set out in law.
Yes. The data protection officer can be reached at [email protected], which also handles questions and complaints about privacy and data protection.
Yes. The data processing agreement (DPA) is available on the Enterprise plan. If your company has specific compliance requirements, talk to our sales team before signing up.
Transparency from first contact to last data point
Talk to our team about privacy, security and compliance before you sign up.
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