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Get the message ready today and choose the date and time it should arrive. The platform sends it on its own, even outside business hours.
The send doesn't depend on someone remembering
Reminders, follow-ups and notices go out at the planned moment, without depending on who's on shift.
Date and time
Choose exactly when the message should be sent.
Automatic sending
The platform sends it on its own, with nobody watching.
Inside the conversation
The schedule comes out of the conversation and stays in the contact's history.
Adjust before it goes
Edit or cancel the send while it's still scheduled.
Reminders and follow-ups
Agree a follow-up with the customer and schedule it on the spot.
Strategic dates
Prepare notices for due dates, deliveries and key dates.
When a scheduled send needs an approved template
WhatsApp only allows a free-form message in the 24 hours after the customer's last reply. Outside that, the send has to go through a Meta-approved template.
- Scheduling a send from the conversation itself
- A list of the upcoming scheduled sends
- Editing or cancelling before the set date
- Sending with already-approved message templates
Upcoming sends
- ter09h00Follow-up reminder
Morning! Just confirming our call today.
- qui14h30Delivery notice
Your order goes out for delivery today.
- sex17h00Post-sale survey
How was your experience with us?
From what you agreed with the customer to the send at the right time
The schedule is created inside the conversation, with the message already written and the date set by whoever spoke to the customer.
- 1
Choose the contact
The schedule starts from the conversation itself, with the chat history in view.
- 2
Write the message
Type the text or use an already-approved message template, with variables like name and date.
- 3
Set date and time
Set the day and time of the send, even if it falls outside the team's hours.
- 4
Track the send
The message appears in the list of upcoming sends and can be edited or cancelled before it goes.
When a scheduled send needs an approved template
WhatsApp only allows a free-form message in the 24 hours after the customer's last reply. Outside that, the send has to go through a Meta-approved template.
- Alert when WhatsApp's 24-hour window has closed
- Meta-approved message templates ready to use
- Variables in the body text: name, agent, product, date and time
- Templates synced with Meta and available per channel and per team
Sending rule
Free-form text. The message goes out exactly as you wrote it in the conversation.
The platform asks for an approved template, with the variables filled in.
Hi [NAME], your follow-up with [AGENT] is set for [DATE] at [TIME].
About scheduled messages
Yes. While the message is scheduled it shows in the list of upcoming sends, and you can edit the text, change the date or cancel it outright.
The send follows the time zone configured on the account, the same one used for the company's business hours in Settings. You set the time and the platform fires on it.
It depends on the timing. If the send falls within 24 hours of the customer's last message, the text can be free-form. Outside that window, WhatsApp requires an approved template, and the platform offers the ones active on your account.
Yes. Sending is automatic and doesn't depend on anyone being logged in. That's why you can schedule early-morning reminders or end-of-day notices.
Schedule your next send
Write the message, pick the date and let the platform handle the timing.
- No credit card
- Set up in 5 minutes